The Sr. Manager of Information Technology (IT) is responsible for leadership and strategic direction of the IT Division including systems, services, infrastructure, and security. This position is also responsible for the direction and coordination of all IT and Operational Technologies (IT/OT)) management activities and programs through NSBU staff, independent contractors, and consultants. The Sr. Manager monitors administration to established standards and procedures and identifies opportunities for improvement and resolves any discrepancies to maximize the use of IT systems, technologies, and functions. This position creates business value and positive outcomes across electric and water utility environment through the application of secure systems and supporting technology.

 Essential Duties and Responsibilities

Includes the following and other duties as assigned:

 Responsible for the overall leadership and development of the IT Department and personnel, including directing the priorities, people and resource allocations, performance appraisals, identifying and managing employee developmental needs, and establishing and maintaining a positive and productive working environment.

 Oversees application of best practices technology for assuring cyber security and information risk management across IT-OT infrastructure and systems. Assures systems are configured to maintain compliance with applicable industry cyber and physical security guidelines and requirements, (e.g., E-ISAC, W-ISAC, NERC, CIP, etc.).

 Works collaboratively with cross-functional teams and business partners, and oversees the development, implementation and maintenance of enterprise-wide platforms and systems (e.g., utility engineering and operations, finance and accounting systems, customer service and billing, HR, etc.).

 Recommends, establishes, and maintains effective IT Policies, procedures, strategies, and standards for application across the enterprise.

 Plans, coordinates, and supervises data processing, analysis, and operations. Identifies, recommends, and manages improved and new systems and best practices, developing long-term information technology plans based upon the NSBU’s strategic initiatives and business needs.

 Prepares and submits the IT Department budget for approval and is responsible for ensuring the proper management of the departmental budget.

 Works in conjunction with the Purchasing Division to negotiate, evaluate, and recommend complex proposals and contracts for purchase of information technology products and services, and independent contractor and consultant services and is responsible for the overall management and oversight of such products and services.

 Responsible for the NSBU’s IT Asset Management Program and analyzes system and equipment performance records to determine the need for upgrade, repair, or replacement.

 Conducts research on new technologies by attending seminars, reading trade articles, or taking classes, and implements or recommends the implementation of new technologies.

 Analyzes data to identify or resolve operational problems and assures appropriate staff and/or vendor provisions for the support of business operations.

 Conducts research to gain information about current products and IT-OT industry best practices for advising leadership team for potential application to business.

 Competencies                                                 

To perform the job successfully, an individual should demonstrate the following competencies:

  Expertise

Must demonstrate advanced knowledge of principals, practices, and functions of effective information technology management; remains current on relevant laws; maintains up-to-date knowledge of general IT and cyber related industry best practices and strategy; demonstrates a working knowledge of critical IT-OT functions, including strategic business management, workforce planning, and employee development; must possess the ability to prioritize work duties for maximum efficiency; develops and utilizes best practices; delivers customized IT-OT solutions for organizational challenges; and seeks professional IT development; seeks process improvement; ability to understand and resolve complex technical issues that cross technology, business and infrastructure domains.

 Demonstrated knowledge of Electric/Water/Wastewater utility OT functions including systems such as Programmable Logic Control (PLC) systems, Supervisory Control and Data Acquisition (SCADA), Outage Management Systems (OMS), Advanced Distributed Management System (ADMS) or other equivalent operational systems.

Must have experience in the Microsoft Office 365 and/or Outlook Exchange computing environments, and related services including email, printing, and local server and cloud backup and storage space management practices, etc. Knowledge and experience assuring effective application of systems, software and tools for managing; anti-virus and cyber security threat monitoring, detection, and elimination; principles and applications of information technology tools, including planning and development of information and telecommunications systems; website development and maintenance; all aspects of server assets and personal computers; the maintenance and repair of electronic and communications systems; customer service principles; and current knowledge of information systems products and developments.

Adaptability

Ability to manage change and work through operational challenges; is optimistic and has the courage to take calculated risks; is flexible, open, and receptive to new ideas and approaches.

 Leadership

Must possess the ability to: lead, direct and contribute to initiatives and processes within the organization; exhibits behaviors consistent with and conforming to organizational culture; fosters collaboration; understands the most effective and efficient way to accomplish tasks within the parameters of organizational hierarchy, processes, systems, and policies; develops solutions to overcome potential obstacles to successful implementation of initiatives; leadership and professional development of IT staff; demonstrates agility and expertise when leading organizational initiatives or when supporting the initiatives of others; sets the vision for IT initiatives and builds buy-in from internal and external stakeholders; leads the organization through adversity with resilience and tenacity; consensus builder among organizational stakeholders when proposing new initiatives; serves as a transformational leader for the organization by leading change; ability to make and communicate decisions and recommendations.

Communication

Must possess the ability to effectively exchange information with stakeholders; provides clear, concise information to others in verbal, written, electronic, formal presentations and other communication formats for public and organizational consumption; listens actively and empathetically to the views of others; delivers critical information to all stakeholders; seeks further information to clarify ambiguity; provides constructive feedback effectively; ensures effective communication throughout the organization; provides thoughtful feedback in appropriate situations; provides proactive communications; demonstrates an understanding of the audience’s perspective; treats constructive feedback as a developmental opportunity; welcomes the opportunity to discuss competing points of view; helps others consider new perspectives; leads effective and efficient meetings; utilizes communication technology.

Ethical Practice

Must possess the ability to integrate core values, integrity, and accountability throughout all organizational and business practices; maintains confidentiality; acts with personal, professional, and behavioral integrity; empowers all employees to report unethical behavior or conflicts of interest without fear of reprisal; shows consistency between espoused and enacted values; acknowledges mistakes; recognizes personal bias and others’ tendency toward bias, and takes measures to mitigate the influence of bias in business decisions; maintains appropriate levels of transparency in organizational practices; manages political and social pressures when making decisions.

Critical Evaluation

Must possess the ability to interpret information to make business decisions and recommendations; makes sound decisions based on evaluation of available information; transfers knowledge and best practices from one situation to the next; applies critical thinking to information received from organizational stakeholders and evaluates what can be used for organizational success; gathers critical information; analyzes data with a keen sense for what is useful; delineates a clear set of best practices based on experience, evidence from industry literature, published peer-reviewed research, publicly available web-based sources of information, and other sources; analyzes information to identify evidence-based best practices; identifies leading indicators of outcomes; analyzes large quantities of information from research and practice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee is occasionally required to climb, kneel, or crouch, lift and/or move up to 15 pounds, and drive.

Education and Experience  

This position requires the following education and experience:

 Bachelor’s degree in computer science, information systems, engineering, business administration, or related field required (Master’s degree preferred) with a minimum of ten years of experience in information technology required, in the utility industry (preferred) or public sector; or combination of education and experience.

 Demonstrated experience in effective supervision and management of IT teams.

Experience in leading the on-going operation, maintenance, and upgrade of IT-OT systems.

 Certifications, Licenses, Registrations

This position requires the following certifications, licenses, registrations:

Relevant IT, Security and Cyber related industry certifications, such as:

• Certified Information System Security Professional (CISSP) preferred
• CompTIA: A+, Network+, and/or Security+
• Cisco Certified Network Professional (CCNP)
• Microsoft Certified Solutions Expert (MCSE)
• Certified Information System Security Professional (CISSP)
• Global Information Assurance Certification (GIAC)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• Certified in Risk and Information Security (CRISC)
• or other applicable IT/security certifications

Other Qualifications

 Florida Drivers’ License Class E required. Ability to work flexible hours, as required.

 Salary Range: $135,000.00 to $150,000.00

Starting salary is dependent upon qualifications. Compensation package includes benefits such as retirement, health insurance, vacation time, and more.

Posting closing date: Open Until Filled

How to apply:

Applications may be completed online at www.nsbufl.com/job-openings.

NSBU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment decisions, including hiring, promoting, disciplining, or discharging are based on merit, competence, performance, and business need. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other characteristic that is protected under federal, state, and/or local law.

Veteran’s Preference. We value the service veterans and their family members have given to our country. We support the hiring of returning service members, veterans, and military spouses. Veteran’s preference is applied during our recruiting process.

If you require an accommodation to submit your application or resume, please contact our Human Resources office at (386) 424-3570.

NSBU is a local government organization and a Drug Free Workplace.