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Singapore: Customer Service Specialist, Senior

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Singapore: Customer Service Specialist, Senior

Singapore: Customer Service Specialist, Senior

Date: Jun 12, 2018

Location: Singapore, 05, SG, 639940

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Under broad direction, ensures accurate and timely processing of orders and quotations for direct sales opportunities with Halliburton customers. Serves as primary contact with affiliates, field PSL (Product Service Line), and sales personnel. Directs the movement of material for global multi-PSL operations. Utilizes knowledge of products and processes to service customer needs. Serves as a liaison for communication with field personnel, engineering, manufacturing, procurement, etc. to fulfill customer requirements. Responsible for expediting resolution of escalated issues and investigating to resolve issues with various groups including Procurement, Planning Group, PSLs, Logistics and other customers. Pro-actively identifies improvement areas and constantly improves processes. Coordinates cross-center (various manufacturing sites/facilities) and vendor supplied orders as required and monitors those shipments. Works with Legal group/team to ensure export compliance and stays current regarding international material movements and shipping regulations. May create shipping documentation and invoicing as part of sales order process. Provides direction or guidance to other resources on the team to provide training and mentoring. Requires High School Diploma or GED and a minimum of 4 years of experience in a customer service environment. Additional experience in areas such as procurement, materials, or logistics is preferred.


Halliburton is an Equal Opportunity Employer.



315 Jalan Ahmad Ibrahim, Singapore, Singapore, 639940, Singapore


Job Details

Requisition Number: 58269  
Experience Level: Experienced Hire 
Job Family: Support Services 
Product Service Line: Supply Chain Mgmt  
Full Time / Part Time: Full Time

Additional Locations for this position: 


Compensation Information
Compensation is competitive and commensurate with experience.


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